Here are some commonly asked questions and the answers to them. If you don't find your question here, please send us your question through the Contact page and we'll be sure to get back to you soon. Thank you.
Is the Witches Box Subscription vegan?
No. I'd say about 80% of our boxes are vegan, but not necessarily by design. In the past we have had leather journals, feathers, beeswax, quills and bones in our boxes.
Will you do a spell for me? Can you provide advice/recommendations/be my mentor?
We do not do spells for others, but will continue providing information for you to continue growing your own abilities. We do this through the Witches Box subscription, the Witches Book subscription, blog posts on the site as well as our Witch Booktube review.
While we are always honored to have our community members message us for advice, recommendations, or guidance in their path, we are unable to accommodate the large volume of these requests. We do have an active forum for both book and box subscribers, though, and we encourage you to take advantage of both these opportunities, as well as our live Deep Dive and Book Coven Gatherings at the end of the month to ask questions as they’re coming up in your work with the box or the books.
Is there a difference between the Free downloadable Book of Shadow pages and the Book of Shadow pages that are sent out in the subscription box?
Yes! The free downloadable pages that members of the newsletter receive are a combination of blank page templates that you can print and fill out with your own information as well as basic foundational Witchcraft content. (Such as correspondences, the symbolism of sabbath etc) The printed pages that are sent out in the subscription box will be specific to the tools and theme of each box and focused on spells, rituals, and recipes for magick.
Where do you ship?
Everywhere on the planet. Just input your address at check out and if any shipping charges apply, it will show up in your subtotal column.
When will my box be shipped?
Boxes will be shipped between the 1-3rd of each month. It should take about a week to get to you unless you are in Hawaii, Alaska or Puerto Rico or outside the US. Then it could take up to 3 weeks. Shipping also slows down during the Winter holidays in the Northern Hemisphere.
I received a shipment notification and my address is wrong. What can I do?
Once you receive a shipment notification, it is too late for us to update or change your address on your shipment. If you have mail forwarding in place through your post office, you should receive your package regardless. If not, you will need to wait until your package is returned to our offices in Idyllwild, California, at which point we will happily re-send to your correct address. In the meantime, please ensure you always have an up-to-date shipping address for any active subscription, as well as your general account information.
What service do you use to ship your packages? Can you ship with another service?
Currently, we only offer shipping through USPS; we are not able to ship via other services. If you are having difficulty receiving packages through USPS (or through whichever mail service receives from USPS in your country), we suggest using a friend or family member’s address, or shipping to your place of work. All shipments come in discreetly wrapped boxes/envelopes and the return address lists only “TWB.”
Is there some sort of insurance should anything arrive broken or damaged?
There is insurance for each box. If your box is lost in transit, please issue a report at your post office using your tracking number. The number is sent to you via email each month before boxes are sent out.
If something arrives damaged, please take a picture and send it to us via the contact page so we can best assist you. In some instances a replacement can be sent, but this is NOT guaranteed, as inventory amounts fluctuate from month to month.
Is the box discreet or does it say the word Witches on it?
The return address will come from TWB, and the branding on the box will simply have the emblem of the moths on it.
Will the words "The Witches Box" show up on my bank statement?
The name on your bank statement will be some variation of the words TWB Elevated Media LLC. The reason why this may vary is because different banks and credit cards allow for a specific amount of characters.
Can I get a refund?
We do not give refunds. Being that this is a subscription service, you have the ability to cancel your subscription at any time. Our system works such that once you pay for a month, you get that box. Cancellations made after the 15th of any given months means you'll still get one more box sent to you on the 1st of the following month, but we will not bill you again.
What is in the box?
Please go here for a listing of what you'll find in each months box.
What if I don't like something in the box?
As with anything, there is always the possibility of receiving an item that might not work for you. Part of the beauty of a subscription box is that you get several different items to sample in order to give you a better working awareness of what works for you and what doesn't. In the event that something doesn't suit your needs or you simply don't like it, please email us and let us know. This feedback will help us in future curations.
We also love the idea of some of our items being used as mini gifts to your friends. There is something super special about receiving sacred and unexpected gifts from those close to us!
For information on our Terms Of Service, click HERE.
How can I suspend or cancel my subscription?
In order to suspend or cancel any subscription, just click on “My Account” at the top of the page and then log in with your username and password; if you cannot remember your username or password, you have the option to have them sent to you/to reset your password.
Once you are logged in, you will see a menu bar on the left-hand side of your screen; click “Subscriptions” and you will open a page listing all of your subscriptions. From there, you can suspend, cancel, or re-activate any subscription on your account. Please remember that you must suspend/cancel prior to the 15th of the month to avoid being charged for the upcoming month’s box.